How Matrix3D helped a leading Software analytics company scale up their IT Infrastructure
A leading Software analytic firm growing in business found their IT infrastructure failing in the increased workload and the diversity in technology they were using.
They had to relook at their IT as they were growing quickly, and the Infrastructure needed a diagnostic across the platform to understand every limitation that had crept in. This was urgent as incidents and IT service management was now affecting service delivery to their client.
One option was to go to Vendors and upgrade, but making blind investments were not a sensible way forward. Another was to try to implement best practices through certifications.
Firms that did Certifications only provided non confirmation but no solution and very few firms look at operational challenges on technology. We were the single point where they could understand the dependencies of all their IT components and rectify the root cause.
What Technology platform and applications was used for the project/ solution
Matrix3D used a set of tools customized for Mid-market segment for Diagnosis. The set of tools for diagnostic are varied based on area of investigation.
Matrix3D also had one on one interviews with teams and Heads of departments to understand their pain points, we understood processes and why they were necessary.
ROI of the project
The Assessment followed by the rectification has directly bought down their licensing cost by over 20% year on year.
The Infrastructure RCA and rectification has saved them more than 100 manhours a week.
The optimization of Cloud Practice has bought in 30% saving Y-on-Y
A review of their contractual obligations mapped to HR Processes and IT infrastructure may potentially save them lakhs in terms of legal compliance.
Why was Complete IT Infrastructure Assessment appropriate for the client?
The Solution on CIIA is unique in three ways.
- It addresses every aspect of Technology used by a company and is the only solution where the scope is loosely bound and works to the best interest of the client.
- It is unique that it tackles all three aspects that directly influences client business problems. People, Process, and technology.
- The solution relies on solving a business need that is product, brand or technology agnostic.
What are the top 3 benefits that the client had from this approach?
- The objective of good solutions is to always solve a business problem and not a technology problem.
- Qualified expertise that Matrix3D provides is critical for understanding root cause. Re-interpreting product solutions invested in from a best practice perspective can bring in quick results.
- People adaptability and process optimization is the most important aspect of rectification.
CIIA (Complete IT Infrastructure Assessment) was implemented for a Software development firm that deals with cutting edge technology in AI and yet our solution bought in optimization and a better understanding of the technology they use.
The solutions the client create are used in critical industries and we have been able to demonstrate that a proper foundation of IT infrastructure can help them not just deliver on time but also optimize current cost and hence savings.
CIIA is unique in two aspects. It is the beginning of digital transformation for any company and it has a flexible scope that directly impacts business outcome holistically for the company.
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