Privacy Policy

1. Who we are

    • Matrix3D Infocom Private Ltd., Mumbai, India
    • Website: https://www.matrix3d.com
    • This policy applies to visitors of our website and users who contact us through forms or email
  1. What data we collect

    We collect the following information when you use our website:

    • Name, email, phone number, company (when you fill forms)
    • Messages or enquiries you submit
    • Technical data (IP address, browser, device details)
    • Website usage data (pages visited, time spent)
    • Cookies and tracking data

     We collect personal data only when you actively submit it or provide consent.

  1. Why we collect your data

    We use your data for:

    • Responding to your enquiries
    • Providing requested information or services
    • Improving website performance and user experience
    • Sending updates/newsletters (only if you opt in)
    • Ensuring security and preventing misuse
    • Meeting legal obligations
  1. Legal basis for processing

    We process your data based on:

    • Your consent (forms, cookies, subscriptions)
    • To respond to your requests before entering into a business relationship
    • Our legitimate interest in improving and securing our website
    • Compliance with legal obligations
  1. How we share your data

    We may share your data with:

    • Trusted service providers (hosting, analytics, CRM tools)
    • Legal or regulatory authorities if required
    • Internal teams for responding to your requests

All third parties are required to protect your data and use it only for intended purposes.

  1. Data retention

    We keep your data only as long as necessary:

    • Enquiry data: up to 48 months
    • Marketing data: until you unsubscribe
    • Website logs and analytics: typically 12 months

After this, data is deleted or anonymised.

  1. Your rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Withdraw consent at any time
    • Raise a complaint about how your data is handled

We will respond to such requests within 15–30 days.

If your concern is not resolved, you may escalate it to:

    • The Data Protection Board of India
    • Applicable data protection authorities in your region
  1. Cookies and tracking

    We use cookies for:

    • Essential website functionality
    • Analytics and performance tracking
    • Marketing and advertising (where applicable)

You can:

    • Accept or reject non-essential cookies
    • Change your browser settings to control cookies
  1. Data security

    We implement reasonable technical and organisational safeguards, including:

    • Access controls
    • Secure systems and monitoring
    • Regular review of security practices
  1. International data transfers

      Your data may be processed outside your country.
      We ensure appropriate safeguards are in place to protect your data.

  1. Data breach notification

      If a data breach affects your personal data, we will notify you as required under applicable laws.

  1. Children’s privacy
    • Our website is not intended for individuals below 18
    • We do not knowingly collect children’s data
    • If identified, such data will be deleted
  1. Contact and Grievance Officer

       For any privacy-related queries or complaints:

Grievance Officer (India - DPDP requirement):

    • Name: Rajaram Ray
    • Email: connect@matrix3d.com

Address: 156/C, Mittal Court, Jamnalal Bajaj Marg, 224 Nariman Point.  Mumbai. Maharashtra 400021.

  1. Updates to this policy

      We may update this Privacy Policy from time to time.
      The latest version will always be   available on this page.